Frequently Asked Questions
Everything you need to know about our premium rugs and home accents.
What is the standard shipping timeframe for Loloi Rugs?
Most orders are processed within 2-3 business days. Shipping times vary by region, but standard ground delivery typically arrives within 5-7 business days.
How do I clean and maintain my new rug?
We recommend regular vacuuming without a beater bar. For spills, blot immediately with a clean, dry cloth. Professional cleaning is recommended for deep stains or delicate handmade pieces.
What is your return policy?
We offer a 30-day return window for items in their original, unused condition. Please note that return shipping fees may apply unless the item arrived damaged.
Do I need a rug pad for my Loloi rug?
Yes, we highly recommend using a rug pad. It prevents slipping, protects your flooring, and extends the life of your rug by providing extra cushioning.
Are the colors on the website accurate to the physical product?
While we strive for color accuracy, actual colors may vary slightly due to monitor settings and the natural dyes used in our handcrafted collections.
Do you offer international shipping?
Currently, we ship to the contiguous United States and Canada. For other international inquiries, please contact our customer service team for a custom quote.